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Contact Us |
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Thamel.com Pvt. Ltd.
Lazimpat, Kathmandu
Ram Maya Bhawan - 4th
Floor
Email: Info@thamel.com
Tel:977-1-4417000,
4416888, Fax:
977-1-4428743
J&P
International LLC
15532 SW Pacific Hwy C1B
#112
Tigard, OR 97224
Toll
Free within US:
1-866-356-1201 or
1-503-542-7445
Customer Service for UK
Customers:
44-02081506442
Customer Service for
Customers in Australia:
61-280062924 |
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FAQs |
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1.
Where do we deliver?
We have this honorable
pleasure to provide our
delivery service through
out the 52 major
destinations of Nepal.
Browse the list of
destinations in the
order placement form.
Delivery outside
Kathmandu, Bhaktapur,
Lalitpur & Kirtipur
Valley will be confirmed
only by Emails Digital
picture confirmation is
only for delivery inside
KTM Valley.
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S.No.
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Destination
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S.No.
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Destination
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1.
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Aabookhairani |
27.
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Janakpur |
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2.
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Baglung |
28.
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Lahan |
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3.
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Banepa/Dhulikhel |
29.
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Rajbiraj |
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4.
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Bhadrapur |
30.
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Narayanghat |
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5.
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Bhairahawa |
31.
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Kalaiya |
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6.
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Biratnagar |
32.
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Krishnanagar |
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7.
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Birgunj |
33.
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Lamahi
(Dang) |
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8.
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Birtamod |
34.
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Malanyawa |
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9.
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Butwal |
35.
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Mahandranagar |
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10.
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Chandragardi |
36.
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Nepalgunj |
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11.
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Damak |
37.
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Parasi |
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12.
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Damauli |
38.
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Parbat |
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13.
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Dhankuta |
39.
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Pokhara |
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14.
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Dharan |
40.
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Siraha |
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15.
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Dhangadi |
41.
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Surkhet |
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16.
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Dhulabari |
42.
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Shyangjha |
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17.
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Gaighat |
43.
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Tandi |
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18.
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Gorkha |
44.
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Palpa |
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19.
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Ghorahi
(Dang) |
45.
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Tikapur |
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20.
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Gaur |
46.
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Tilsipur |
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21.
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Gulariya
(Bardiya) |
47.
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Tirsuli |
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22.
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Hetauda |
48.
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Urlabari |
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23.
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Ilam |
49.
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Dolakha
(Charikot) |
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24.
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Inaruwa |
50.
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Palung |
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25.
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Itahari |
51.
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Taulihawa
(Kapilvastu) |
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26.
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Jaleshwor |
52.
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Rangeli |
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2. Can I order from any
part of the world or do
I have to be in the US?
If you have a valid
credit card, we can
accept orders from any
part of the world. |
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3. Returns and Refunds
Returns and refunds are
easy!! Within 7 days of
delivery please have the
recipient of the gift in
Nepal contact our office
in Lazimpat and we will
be more than happy to refund
your full amount minus
10% (handling
charge + credit card
processing cost). Before
posting your return, we
will provide you with an
option for gift
certificates and should
your decision not change
we will gladly credit
the difference to your
credit card. Thamel.com
does not provide any
monetary refund to the
recipient in Nepal.
All sales are final
for perishable items
like cakes, flowers,
sweet etc. Returns and
refunds policy do not
apply to perishable
items.
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4. Payment information
We accepts all major
credit cards including
American Express,
Discover Card,
MasterCard, and Visa. |
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5. When will my credit
card be charged?
thamel.com will attempt
to secure authorization
on your credit card at
the point of purchase
online. If there is a
problem securing this
authorization you will
be notified on the spot
and prompted to use
another card. If we
receive verification of
sufficient funds, your
order will be completed
and transferred securely
to Thamel.com. Your
account will be charged
in 24 to 48 hours. |
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6. Why isn't mysite
working with my browser?
Ordering from our site
does not require the
latest and greatest
technology, but it does
require that you're
using an SSL-compliant
browser (this means it
has a "secure" mode.)
Web TV and some browsers
behind company firewalls
cannot support secure
ordering.
For best results, we
recommend using Netscape
Navigator 3.02 or later,
or Microsoft's Internet
Explorer 3.02 or later.
For AOL users, we
recommend the 3.0 or
later AOL browser for
PC's or the 4.0 browser
for Macs.Click one of
the following links if
you'd like to download a
new version of Netscape,
Internet Explorer or
AOL.
Also, your browser
preferences must be set
up to accept "cookies",
otherwise no items will
show up in your basket. |
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Delivery
Delivery will be made
within the date
specified by the sender.
Please allow your self
at least 48 hours prior
to delivery. |
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Order Confirmation :
Thamel.com has adopted a
unique confirmation
method to ensure the
delivery of gifts that
are sent to Nepal at a
free of charge. Once we
receive an order, we
shall contact the
recipient to make
arrangements for a
personal delivery. With
the approval of the
recipient, our
representatives will
take a digital picture
of the recipient
accepting the gift.
Within 24 hrs of
delivery service,
provided only within the
Kathmandu valley and
Email confirmation to be
provided if the delivery
is outside the Kathmandu
valley, a copy of the
digital image will be
sent to the sender's
email address.
Delivery will be made on
the date specified by
the sender while
processing the order.
Please make sure that
you provide us your
email address and the
telephone number of the
recipient. |
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7. Credit Card Security
Our Secure Sockets Layer
(SSL) software is the
industry standard and
among the best software
available for secure
online commerce
transactions. It
encrypts all of your
personal information,
including credit card
number, name, and
address, so that it
cannot be read as the
information travels over
the Internet.
Gate way provider is
Verisign (industry
leader). Any more
questions or concerns on
security contact us at info@thamel.com. |
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